Last Updated: July 7, 2026

Payment Policy

This policy explains how Grand City receives, verifies, protects, and records payments for residential, commercial, and investment property transactions, including accepted methods, installment plans, refunds, and payment security.

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01. Accepted Payment Methods

Contents

01 Accepted Payment Methods

02 Payment Plans

03 Payment Due Dates

04 Late Payments

05 Payment Verification

06 Taxes & Government Charges

07 Cancellation Policy

08 Refund Policy

09 Transaction Protection

10 Chargeback & Dispute Resolution

11 Payment Security

12 Third-Party Payments

13 Fulfillment & Possession

14 Record Keeping

15 Changes to Payment Information

16 Disputed Transactions

17 Contact Us

18 Policy Updates

SECTION 01

Accepted Payment Methods

To ensure secure and verified transactions, Grand City accepts payments only through officially approved payment channels. We currently accept:

Bank Transfer

Online Banking

Crossed Cheque

Pay Order

Demand Draft

Official Digital Payment Channels

Important: Payments should only be made to bank accounts officially communicated by Grand City. We are not responsible for payments made to unauthorized individuals, agents, or bank accounts.

SECTION 02

Payment Plans

Every customer is provided with a payment plan according to the selected project and property. Depending on your booking, payments may include:

Booking Amount

Down Payment

Monthly Installments

Quarterly Installments

Half-Yearly Installments (where applicable)

Development Charges

Balloting Charges

Utility Charges

Possession Charges

Transfer or Processing Fees

Other charges specified in your agreement

Customers are responsible for ensuring that all payments are made on or before the scheduled due dates.

SECTION 03

Payment Due Dates

Timely payments help ensure uninterrupted processing of your booking and maintain your account in good standing. Customers are advised to:

Follow the payment schedule mentioned in their Booking Form or Allotment Letter

Keep sufficient time for bank processing before the due date

Retain payment receipts for future reference

Verify successful payment confirmation after every transaction

SECTION 04

Late Payments

If a scheduled payment is not received by its due date, Grand City reserves the right to apply applicable late payment charges in accordance with the project’s terms and conditions. Continued non-payment may result in:

Late payment surcharge

Suspension of selected customer services

Delay in processing requests

Booking cancellation where applicable

Other actions permitted under the signed agreement

Any applicable charges will be communicated according to Grand City’s official policies.

SECTION 05

Payment Verification

For customer protection and transaction security, every payment is subject to verification. After successful verification:

An official payment receipt will be issued

Your customer account will be updated

The payment will be reflected in your payment history

If a payment is not visible within the expected processing time, please contact our Customer Support team with your payment reference.

SECTION 06

Taxes & Government Charges

All applicable government taxes, duties, withholding taxes, stamp duties, registration fees, transfer fees, and other statutory charges shall be payable by the customer in accordance with the applicable laws and regulations of Pakistan.

These charges are separate from the property’s payment plan unless specifically stated otherwise.

SECTION 07

Cancellation Policy

If a customer wishes to cancel their booking, they must submit a written cancellation request to Grand City’s Customer Support department along with the original booking documents. Upon receiving a valid cancellation request:

Grand City will review the request in accordance with the signed Booking Agreement

Administrative and processing charges as specified in the agreement may be deducted from the refundable amount

Any applicable non-refundable charges (including but not limited to booking processing fees, documentation charges, and development contributions already utilized) will not be returned

The cancellation will be processed within thirty (30) business days from the date of approval

Grand City reserves the right to reject a cancellation request if the booking has reached an advanced stage where cancellation is no longer permissible under the terms of the agreement.

SECTION 08

Refund Policy

Refund requests are processed according to the applicable Booking Terms and Conditions and Grand City’s internal approval procedures. Refund terms:

Refund eligibility is determined based on the signed Booking Agreement and the stage of the transaction

Administrative or processing charges as outlined in the agreement may be deducted

Certain fees, including but not limited to booking processing fees and documentation charges, may be non-refundable

Approved refunds will be processed within fifteen (15) to thirty (30) business days from the date of final approval

Refunds will be credited back to the original payment source (i.e., the same bank account from which the payment was received). Refunds to third-party accounts are not permitted

In case of partial payments, the refundable amount will be calculated after deducting all applicable charges

Customers seeking a refund should contact Customer Support with complete booking and payment details.

Grand City will acknowledge receipt of every refund request within three (3) business days.

SECTION 09

Transaction Protection

Grand City is committed to providing a secure and reliable payment experience. Every transaction made through our official payment channels is monitored and verified to help protect our customers.

If you experience any issue while making a payment — such as a failed transaction, duplicate payment, delayed confirmation, or an amount being credited to an incorrect official Grand City account due to a technical or processing error — please contact our Customer Support team immediately with your payment reference and supporting documents. Upon receiving your request, Grand City will:

Promptly investigate the transaction with the relevant banking partner

Assist you throughout the verification process

Keep you informed of the progress of your case

Correct verified payment allocation errors where applicable

Process refunds or payment reversals for verified transactions in accordance with our internal policies and the applicable banking procedures

Our goal is to ensure that every genuine payment concern is resolved fairly, transparently, and as quickly as possible.

Important: This protection applies only to payments made through Grand City’s officially authorized payment channels. Customers are responsible for verifying the recipient account before completing a transaction. Grand City cannot accept liability for payments made to fraudulent, unauthorized, or unofficial accounts that are not designated by the Company.

SECTION 10

Chargeback & Dispute Resolution

If a customer initiates a chargeback or payment dispute through their bank or financial institution, the following process will apply:

Grand City will be notified of the dispute and will provide all relevant transaction records and documentation to the concerned bank or institution

The customer’s account and booking status may be temporarily suspended pending resolution of the dispute

If the chargeback is found to be unjustified after investigation, the customer will be liable for the original payment amount along with any applicable administrative charges

Repeated or fraudulent chargeback claims may result in termination of the customer’s booking and forfeiture of any amounts paid, subject to the terms of the signed agreement

Customers are encouraged to contact Grand City’s Customer Support directly to resolve payment concerns before initiating a bank-level dispute, as internal resolution is typically faster and avoids unnecessary complications.

SECTION 11

Payment Security

Protecting our customers is one of our highest priorities. Grand City employs industry-standard security practices for all payment processing activities. Security measures include:

Grand City does not store sensitive financial information such as full bank account numbers, credit/debit card details, or online banking credentials on its systems

All digital transactions are processed through secure, encrypted channels in compliance with applicable data protection standards

Customer payment data is handled in accordance with applicable Pakistani data protection laws and international best practices including PCI-DSS compliance where applicable

Grand City recommends that customers:

Make payments only through official banking channels

Verify bank account details before every transaction

Never share confidential banking information with unauthorized persons

Report suspicious payment requests immediately

Grand City cannot be held responsible for payments made to unauthorized accounts or fraudulent parties.

SECTION 12

Third-Party Payments

If payment is being made by a third party on behalf of a customer, Grand City may request additional documentation to verify the identity of the payer and ensure compliance with applicable regulations.

SECTION 13

Fulfillment & Possession

Payments made under this policy are towards the booking, allotment, and development of residential, commercial, or investment properties as described in the customer’s Booking Agreement. Upon completion of all payments and fulfillment of applicable terms:

The customer will be entitled to possession of the property in accordance with the timeline specified in their Booking Agreement and the project’s development schedule

Possession timelines are subject to regulatory approvals, development progress, and force majeure conditions as outlined in the agreement

Grand City will notify customers of possession readiness through official communication channels

For detailed possession timelines and project-specific delivery schedules, customers may contact the Customer Support department or visit the official Grand City website.

SECTION 14

Record Keeping

Customers should safely retain:

Original payment receipts

Bank transaction slips

Online payment confirmations

Official correspondence related to payments

These records may be required for future verification, transfers, refunds, or account reconciliation.

SECTION 15

Changes to Payment Information

Grand City reserves the right to update its authorized banking information, payment channels, payment procedures, or administrative processes whenever necessary. Customers should rely only on information published through:

The official Grand City website

Official Grand City offices

Verified customer support channels

Official corporate communications

SECTION 16

Disputed Transactions

If you believe a payment has been processed incorrectly or your account reflects inaccurate information, please contact Grand City’s Customer Support team as soon as possible. To help us resolve your inquiry quickly, please provide:

Customer ID

Booking Number

Payment Date

Payment Reference Number

Supporting payment documents

Our team will investigate the matter and provide an appropriate resolution.

SECTION 17

Contact Us

If you have questions regarding payments, installments, receipts, account balances, or payment verification, our Customer Support team is here to help. You can reach us at:

Office Address: 170 CCA, Phase VI, DHA, Lahore, Pakistan

Phone: +92 42 111 115 511

Email: info@grandcity.pk

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Website: grandcity.pk

Please keep your Customer ID or Booking Number available when contacting us to ensure faster assistance.

SECTION 18

Policy Updates

Grand City reserves the right to modify, update, or revise this Payment Policy at any time to reflect operational, regulatory, or legal changes. The latest version will always be available on the official Grand City website. Customers are encouraged to review this page periodically to stay informed of any updates.